Reception Specialist
Capture inbound enquiries, gather minimum details and escalate.
Role library
Specialists share knowledge. People retain authority.
Each specialist is a controlled role built on the same Digital Twin, evidence layer and human escalation model—not a claim that every role is already live.
Lead Qualifier
Apply approved qualification rules and prepare evidence-based routing.
Sales Specialist
Prepare follow-up and proposal inputs for human review.
Operations Specialist
Support a narrow repetitive administrative workflow.
Partner Success Specialist
Organise requests, status and approved support knowledge.
Executive Specialist
Prepare summaries and decision support without taking executive authority.
Shared operating layer
One Digital Twin. One authority model. Multiple bounded roles.
A specialist does not get to invent pricing, public claims, policies, availability or sensitive decisions. Those controls are shared, reviewed and versioned.
Future or separately scoped
A role is not the same as a live connector.
Telephony, CRM, calendars, payments, email, SMS and other external actions require a separate decision, permission model, technical connection, testing and QA.