Keep commitment human
Prices, proposals, payments, availability promises, contracts and public claims should remain under explicit human authority unless a separately approved rule is genuinely deterministic.
Keep sensitive decisions human
Safety, complaints, legal issues, health information, employment decisions and other high-risk matters require appropriate people and professional judgement.
Design review as a workflow
Show the reviewer the source, draft, reason for escalation and permitted actions. Approval should be an accountable decision, not a vague instruction to “check the AI”.
Use corrections as evidence
Record what changed and why. Corrections should improve knowledge, rules or routing—not disappear into an unmeasured inbox.