Define qualification first
A unique, valid enquiry must be in the approved service area, fit an approved service and contain the minimum useful information.
Use client-approved values
Assign a conservative value only when the client provides or approves the basis.
Keep outcome states separate
Requested booking, booked work, completion and payment need their own evidence.
Review disputes
Duplicates, spam, wrong service, out-of-area and disputed records should not inflate the measure.
Technical evaluator notes
Evaluation should confirm architecture, data handling, knowledge ownership, permissions, human authority, QA/UAT criteria, integration boundaries, monitoring, audit evidence, release gates and rollback for the specific workflow. The guide does not claim that external systems are connected.